This Privacy Notice contains important information to help you to understand how we, Advent Insurance Management Limited collect, use and share data about you. The notice is intended to help you understand:
For the purposes of this Privacy notice, references to “we”, “us” or “our” refer to Advent Insurance Management Limited.
Advent Insurance Management Limited (“AIM”) also trading as “Advent.Claims” is a specialist claims, consulting, technology and end to end claim and insurance service provider focused on the global Delegated Underwriting community placing business with Lloyd’s and the London Company Market. The Company strongly supports the Market’s desire to make London easier to do business with and the company works closely with Managing General Agents/Coverholders (commonly referred to as “Coverholders”) and their underwriters to attract more business into the Market.
The company’s role and purpose is to embrace regulatory change and remove challenges to the Delegated Underwriting business model by providing claims and insurance service solutions that meet stakeholder operational, regulatory and reporting requirements.
The Company is Claims and Insurance focussed organisation. The Company has:
Our global platform allows the Company to provide a common claims management IT platform, supported by a consistent and uniform service, in those geographies that account for the majority of the Delegated Underwriting business premium income being underwritten by Lloyd’s and the London Company Market.
We receive your personal data from a number of sources including emails and letters that you send to us, through telephone calls with you and indirectly through your brokers, Coverholders and underwriters. You are not obligated to provide us with your personal data but without it we will be unable to provide you with our services.
We collect personal data and where necessary/ applicable information known as sensitive personal. We may also monitor or record calls, emails, or other communications in accordance with UK Law.
We collect and use personal information to administer insurance policies through their lifecycles. It is in our legitimate interest to collect and use your personal information as we have contracted with the associated brokers, Coverholders and/or underwriters with whom you either have an insurance policy; or are a claimant to an insurance policy; or are connected with the investigation of a claim. It may also be necessary to collect and use your personal data to safeguard against fraud and money laundering, and to meet our general legal and regulatory obligations.
We do not hold your personal data for the purposes of marketing to you, directly or otherwise.
The personal data we collect and use, varies according to the class of business insurance and whether we are handling both policy and claims administration activities. The personal data includes:
It is sometimes necessary to share your personal information with relevant third parties. We may share your information with:
Some data is held outside of the EEC in our supplier’s data centre in Miami. All such data processed is compliant with all requirements of GDPR and self-certifies with the EEC through the US Privacy Shield Framework. Where you are an identifiable person outside of the EEC, your data may also be transferred outside of the EEC dependent upon the location of intermediary brokers, Coverholders and underwriters who are associated with your insurance policy and or claim.
We will keep your data for as long as is necessary for the purposes for which it was originally collected. Records shall be maintained containing all information required under all applicable laws and regulations for the time periods required under such laws and regulations; and for as long as brokers, Coverholders and underwriters require us to hold the data.
This enables us to help assist you, your broker, your Coverholder and or underwriter should there be any issues relating to your policy and related claims after expiry and otherwise meet our legal and regulatory obligations.
You have the right to:
Your data is not used for any automated decision making or profiling.
If you choose to restrict the processing of your data, we may not be able to continue to provide you with our services (whether this be insurance policy or claims administration).
We will comply with any restriction on the processing of your data unless fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted or required by law to keep.
If you would like a copy of some or all of the personal information that we hold about you, or to update or correct any of said information, write to the Finance & Operations Director, Advent Insurance Management Limited, 3 Lombard Street, London, EC3V 9AA
If you would like to make a complaint about our handling of your personal data, please contact the Finance & Operations Director at the address above and we will do our best to deal with the issues that you have raised as quickly and fairly as possible. If you are still unhappy you can complain to the Information Commissioners office through https://ico.org.uk/concerns